Article 1 – Application of the general terms and conditions of sale
The online sale of goods on the site is governed by these General Terms and Conditions of Sale (“GTC”). These GTCs are intended to govern the contractual relations between LILAR Paris, a brand of L.ILA.R, and the customer, whether a natural person or a representative of a legal entity, using this site (the “Customer”). These GTCs specify in particular the conditions of ordering, online payment, delivery, and management of any returns of the ordered Products.
The Customer acknowledges having previously read these GTCs and accepts them without restriction upon registration on the present L.ILA.R site, according to the procedure indicated on the site. L.ILA.R reserves the right to modify the GTCs at any time by publishing a new version on the present site. The GTCs applicable to the contractual relations will be those in force at the date of the final confirmation (“Validation”) of the order (“Order”), to the exclusion of any other terms.
If the Customer does not accept to be bound by the GTCs and to comply with all applicable laws, they must not continue their registration.
Article 2 – Identification of the seller: LILAR Paris, a brand of the company L.I.L.A.R
The company L.ILA.R is a Simplified Joint Stock Company with a capital of 500€, whose registered office is located at 205, rue Saint-Honoré 75001 Paris, France. Its activity consists of the creation and online sale of ready-to-wear, shoes, and accessories for the Bride.
Coordinates of the company L.ILA.R:
Postal Address: 205 Rue Saint-Honoré Esc Entresol, 75001 Paris
Phone: 01 42 61 36 09
Email: info@lilar.fr
VAT number: FR 94 824 247 795
SIRET number: 824 247 795 00019
L.ILA.R publishes the website LILAR Paris: www.lilar-paris.com:
Hosting of the website and online store at INFOMANIAK:
Postal Address: Rue Eugène-Marziano 25, 1227 Geneva (SWITZERLAND)
Website creation and natural referencing by EMAVISTA:
Postal Address: Facing 5 quai Marcel Dassault, 92150 Suresnes
Phone: 06 61 84 25 10
Email: emmanuelle@emavista.com
Website: www.emavista.fr
LILAR Paris is a registered trademark of the company L.ILA.R.
Article 3 – Registration, Order, Order Validation, Conclusion of the Contract
3.1. Browsing the Site is free.
3.2. Customer registration on the Site: Registration on the Site is done prior to any Order by following the online account creation procedure indicated on the Site. The Customer must identify themselves with their email address and password entered during registration.
• In case of loss or forgetfulness of the password, the Customer can request it again by going to their account and clicking on “forgot password”. They will then receive their password at the email address provided during registration.
• A minor (under eighteen (18) years old in France) not emancipated or an incapacitated adult must refrain from registering on the Site. If it is subsequently established that the Customer is an unemancipated minor or an incapacitated adult, L.ILA.R will immediately cancel their registration and any ongoing relationship will be automatically canceled due to the false declaration initially made by the Customer.
3.3. Order: The Order concerns the products as they are presented on the Site (the “Products”). The Customer has the possibility to place their Order online, from the online catalog and using the form provided, for any Product, within the limit of available stocks.
3.4. Recapitulation and modification: any Order error can be corrected and the data entered by the Customer can be modified by them by following the process described on the Site before validating the Order (for example: the Customer can decide to modify the quantity of the Products they wish to purchase by adding or removing one or more items from their shopping cart). They must accept the GTCs in force at the date of the Order.
3.5. Validation of the Order by the Customer: for the Order to be validated, the Customer must choose the address, delivery method, and payment by confirmation (double click) (the “Validation”). Order validation obliges to payment. The Customer can consult the status of their Order online from their Customer area.
3.6. Conclusion of the contract: The contract between L.ILA.R and the Customer is concluded upon Validation of the Order.
Article 4 – The Products
4.1. On the Site, L.ILA.R reserves the right to limit without notice the quantities or type of Products available, the style, models, and colors of the described Products in order to update its offer.
4.2. The textual descriptions of the Products are illustrated by photographs. However, the photographs are not part of the contractual scope. As such, while L.ILA.R attempts to represent the Products as faithfully as possible through the photographs reproduced on the Site, color variations may occur, particularly due to technical limitations of computer equipment color rendering. A slight variation in the representation of the Products does not engage the responsibility of L.ILA.R.
4.3. If necessary, the Customer will contact L.ILA.R for any specific request, by phone or via the online contact form available on the Site.
4.4. Unavailability of a Product, if any, will be notified to the Customer when placing the Order, by indicating that the desired Product is temporarily unavailable. L.ILA.R incurs no liability in case of out-of-stock or unavailability of the Products.
4.5. Under no circumstances can L.ILA.R be held responsible for any errors occurring as a result of a failure of the Customer’s connection to the Site.
Article 5 – Price, Taxes, and Payment of the Price
5.1. Price: L.ILA.R reserves the right to modify its prices at any time on the Site but undertakes to apply the rates in effect indicated at the time of Order Validation, subject to Product availability at that date. Prices are indicated in euros and All Taxes Included (VAT).
5.2. Delivery charges and additional charges: prices do not include delivery charges, billed as an additional cost, such as ancillary charges (customs duties for deliveries abroad, bank charges, and any other charges). The amount of the delivery charges, which are the responsibility of the Customer, will be specified before Order Validation. The Customer will contact the Site in advance for any delivery not made in the European Union or Switzerland, in order to arrange delivery at the Customer’s expense in order to Validate the Order. Delivery charges may exceptionally be subject to a special offer of free delivery, which will be expressly indicated before and at the final stage of the payment process. Telecommunication charges related to access to the Site remain the exclusive responsibility of the Customer.
5.3. Taxes: prices take into account the VAT applicable on the day of Order Validation and any change in the applicable VAT rate will be automatically reflected in the price of the Products in the online store. If one or more taxes or contributions, including environmental ones, were to be created or modified, either up or down, this change would be reflected in the selling price of the Products online. L.ILA.R communicates to the Customer the total amount all taxes and charges included that they will actually have to pay (the Total All-Inclusive Price, hereinafter “VAT-inclusive Price”).
5.4. Price accuracy: L.ILA.R regularly verifies the accuracy of the prices of the Products displayed on the Site. In the event of an error resulting in a manifestly derisory price, L.ILA.R reserves the right to cancel the Order.
5.5. Payment terms: payment of the VAT-inclusive Price by the Customer is made by credit card or PayPal.
• Payment by Paypal: the amount of purchases will be automatically debited from the Paypal account.
• Payment by credit card: accepted credit cards are those from the Carte Bleue, Visa, MasterCard networks.
To this end, the Customer confirms that they are the holder of the credit card to be debited and that the name on the credit card is indeed theirs. The Customer provides the sixteen digits and expiration date of their credit card, as well as, if applicable, the visual cryptogram numbers. Payment of the VAT-inclusive Price must be made in a single installment when placing the Order.
The Customer expressly acknowledges that providing information about their credit card authorizes L.ILA.R to debit their credit card for the amount corresponding to the VAT-inclusive Price of the Products that have been subject to Order Validation.
In accordance with article L. 133-8 II paragraph 1 of the monetary and financial code, the commitment to pay using a credit card is irrevocable. The transaction is immediately debited to the Customer’s credit card after verification of its data, upon receipt of authorization to debit from the issuing company of the credit card used by the Customer.
In the event that debiting the VAT-inclusive Price is impossible, the contract will not be executed and the Order will be canceled.
Only full payment of the VAT-inclusive price transfers ownership of the ordered Products to the Customer.
Upon request, the Customer can receive an invoice sent to the billing address and not to the delivery address, by validating the option provided for this purpose when placing the Order.
Article 6 – Order Delivery
6.1. Delivery locations: the ordered Products are, at the choice of the Customer, delivered in the European Union, and in Switzerland. The Customer will contact the Site in advance for any delivery outside the European Union. The Products are delivered to the address indicated by the Customer during Order Validation. The Customer must ensure its accuracy and, under their sole responsibility. In the absence of indication, or in the case of erroneous or incomplete indication by the Customer, L.ILA.R cannot be held responsible for non-performance or improper performance of its delivery obligation. Any package returned to L.ILA.R due to an incorrect or incomplete delivery address will be resent at the Customer’s expense. In the event of the Customer’s refusal to pay these additional reshipping costs, the Order will be automatically canceled and the price of the Order will be refunded to the Customer’s account, minus the shipping costs incurred.
6.2. Delivery methods: the ordered Products are delivered via the carrier services chosen by L.ILA.R. If the Customer is absent on the day of delivery, they will be informed of the delivery attempt either by the carrier or by L.ILA.R. The Customer can obtain information via the Site.
6.3. Delivery times: delivery is only made after confirmation of payment of the VAT-inclusive Price by L.ILA.R’s banking institution. L.ILA.R undertakes to honor Orders validated by the Customer and to deliver the ordered Products within a period ranging from 5 to 8 days and 2 to 3 weeks for all orders requiring manufacturing or customization from Order Validation, except in cases of force majeure. L.ILA.R undertakes to inform the Customer in the event of difficulties.
6.4. Order verification upon delivery: without prejudice to legal provisions, if at the time of delivery, the original packaging is damaged, torn, or open, the Customer, or their representative, must then check the condition of the items upon receipt.
Article 7 – Product Returns
7.1. Right of withdrawal: The Customer has a right of withdrawal which they can exercise within a period of fourteen (14) days from the day following the receipt of the goods. If the deadline expires on a Saturday, Sunday, or a public holiday, it is extended until the next working day. The Customer exercises their right of withdrawal by notifying the professional of their intention to withdraw, before the expiry of the aforementioned fourteen-day period, (i) either by sending the withdrawal form (a copy of which is attached hereto) duly completed and signed, (ii) or by sending a statement expressing their unequivocal intention to withdraw, to the following address: 205, rue Saint-Honoré 75001 Paris, France. The Customer can also fill out and submit the withdrawal form or their statement via the Site. The Customer must return the Product(s) no later than fourteen (14) days following the communication of their decision to withdraw. The return of the Product is carried out under the conditions defined in the “Product Return Terms”. The direct costs of returning the Products remain the responsibility of L.ILA.R. L.ILA.R undertakes to send a Colissimo return label within 48 hours after receiving the request for exchange or refund by email to info@lilar.fr or by mail to L.ILA.R 205 rue Saint-Honoré. L.ILA.R will refund the Customer, by any means of payment, the total amount of all sums paid, including delivery costs, within fourteen (14) days from the date on which it is informed of the decision to exercise the right of withdrawal. This refund will be deferred until the date of recovery of the Products or until the Customer provides proof of their shipment, in accordance with Article L. 221-24 of the Consumer Code. The provisions relating to the right of withdrawal apply only to the consumer as defined by the Consumer Code, and in any case do not apply to legal entities.
7.2. Product return conditions: the return of the Product can only be accepted for Products in their original condition, with their original packaging, accessories, instructions, labels, etc. L.ILA.R will not proceed with any refund in case of traces of sweat, deodorant, perfume, makeup, dirt, any damage even minimal, and may refuse the refund if the Customer declares to have already used (excluding fitting) the Product(s) or if L.ILA.R suspects them of having already used (excluding fitting) the Product(s), even if the latter are returned within the legal limit of return (fourteen (14) days) following the communication of the withdrawal. The Products will be returned to the following address: 205, rue Saint-Honoré 75001 Paris, France.
Article 8: Guarantees
8.1. L.ILA.R informs the Customer that the guarantor of the conformity of the goods to the contract allowing a claim under the legal warranty of conformity or the warranty against defects in the thing sold is the Company L.ILA.R located at 205, rue Saint-Honoré, 75001 Paris, France.
8.2. L.ILA.R is responsible for conformity defects of the goods to the contract under the conditions of Article L. 217-4 and following of the Consumer Code and hidden defects of the thing sold under the conditions provided for in Articles 1641 and following of the Civil Code.
8.3. Legal warranty of conformity: When acting under the legal warranty of conformity, the Customer (i) has a period of two years from the delivery of the goods to act, (ii) may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code, (iii) is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four months following the delivery of the goods, six months for second-hand goods. The Customer may decide to implement the warranty against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, they may choose between cancelling the sale or reducing the sale price in accordance with Article 1644 of the Civil Code.
8.4. L.ILA.R is obliged to deliver goods in conformity with the contract and is liable for conformity defects existing at the time of delivery. It also responds to conformity defects resulting from packaging (Article L. 217-4 of the Consumer Code). The goods are in conformity with the contract (i) if they are suitable for the usual expected use of a similar good and, where applicable, if they correspond to the description given by L.ILA.R and possess the qualities that it presented to the Customer in the form of a sample or model and if they have the qualities that a buyer can legitimately expect in view of the public statements made by L.ILA.R, by the producer or by its representative, particularly in advertising or labeling; (ii) or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the Customer, brought to the attention of L.ILA.R and accepted by the latter (Article L. 217-5 of the Consumer Code).
8.5. In case of lack of conformity: The Customer chooses between repairing and replacing the item. However, L.ILA.R may not proceed according to the Customer’s choice if this choice entails a manifestly disproportionate cost compared to the other option, taking into account the value of the item or the significance of the defect. It is then obliged to proceed, unless impossible, according to the option not chosen by the Customer (Article L. 217-9 of the Consumer Code).
8.6. If repair and replacement of the item are impossible: The Customer may return the item and receive a refund or keep the item and receive a partial refund. The same option is available to them (i) if the requested, proposed, or agreed solution under Article L. 217-9 cannot be implemented within one month following the Customer’s claim, or (ii) if this solution cannot be implemented without major inconvenience to the Customer considering the nature of the item and the intended use. However, the sale cannot be cancelled if the lack of conformity is minor (Article L. 217-10 of the Consumer Code). The action resulting from the lack of conformity is subject to a limitation period of two years from the delivery of the item (L. 217-12 of the Consumer Code).
8.7. Hidden defects: These provisions do not deprive the Customer of the right to exercise the action resulting from latent defects as provided for in Articles 1641 to 1649 of the Civil Code (Article L. 217-13 of the Consumer Code). For any request regarding legal guarantees, the Customer may contact L.ILA.R via the contact form available on the Site, by mail, or at the phone number indicated at the beginning of these terms.
8.8. The aforementioned provisions relating to the legal guarantee of conformity and the guarantee against hidden defects apply only to consumers as defined by the Consumer Code, and in any case do not apply to legal entities. Therefore, L.ILA.R is not bound by the guarantee against hidden defects towards legal entities.
Article 9 – Warning
The sale of Articles on the Site is exclusively reserved for retail sale to individuals. Under no circumstances can the Site be used by professional seller Customers, alone or grouped together, regardless of the mode of marketing of their products (online marketplaces, commercial galleries, intermediaries, physical stores, etc.).
The Customer acknowledges and accepts accordingly that Articles can only be purchased in quantities corresponding to the average needs of a consumer, both in terms of the number of Articles ordered in a single order and the number of individual Orders respecting the usual quantity of an average consumer placed for the same product. L.ILA.R reserves the right to refuse an order clearly validated by a professional seller Customer.
Every Customer acknowledges being informed of the unreliability of the Internet network, especially in terms of security in data transmission, non-guaranteed continuity of access to the Site, non-guaranteed performance in terms of volume and speed of data transmission, and virus propagation. L.ILA.R warns each Customer of the need to implement within their computer or mobile device a solution and security measures to prevent the spread of viruses.
Article 10 – Data
L.ILA.R implements all means to ensure the confidentiality and security of data transmitted on the Site.
10.1. Data recorded by the Sogecommerce payment service: Payment for purchases is made through the secure platform of its partner Sogecommerce. The data recorded and kept by the Sogecommerce payment service constitute proof of the Order and all transactions carried out. The banking data recorded by Sogecommerce constitute proof of financial transactions.
Par conséquent les données enregistrées ont vocation à demeurer confidentielles à l’exception des cas où elles pourront être utilisées comme preuve des transactions effectuées.
- Données personnelles : Les informations recueillies sont enregistrées dans un fichier informatisé par L.ILA.R pour la gestion de sa clientèle et de prospects. Elles sont conservées pendant trois ans, et sont destinées au service marketing et commercial de L.ILA.R. Conformément à la loi « informatique et libertés » le Client dispose d’un droit d’accès, de rectification et d’opposition au traitement des données le concernant en contactant L.ILA.R, 205, rue Saint-Honoré 75001 Paris, France, info@lilar.fr.ILA.R informe le Client de l’existence de la liste d’opposition au démarchage téléphonique « Bloctel », sur laquelle il peut s’inscrire ici : https://conso.bloctel.fr. Le Client a le droit de définir des directives quant à la conservation, à l’effacement et à la communication de ses données personnelles après son décès, en contactant L.ILA.R au, 205, rue Saint-Honoré 75001 Paris, France, info@lilar.fr.
Article 11 – Médiation
- En cas de litige : Le Client a le droit de recourir gratuitement à un médiateur de la consommation en vue de sa résolution amiable. Le Client devra tenter au préalable de résoudre le litige directement auprès de L.ILA.R en lui adressant une réclamation écrite, et formuler sa demande auprès du médiateur dans le délai d’un an à compter de celle-ci.
- Le médiateur de la consommation dont relève L.ILA.R est FCD, situé 12 rue Euler 75008 Paris https://mediateur.fcd.fr/mediateur/
- Le Client peut également recourir à la plateforme de règlement en ligne des litiges mise en place par la Commission européenne et accessible à l’adresse suivante :
https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=FR.
- Les dispositions susvisées relatives à la médiation ne s’appliquent qu’au consommateur tel que défini par le code de la consommation, et en tout état de cause, ne s’appliquent pas aux personnes morales.
Article 12 : Attribution de juridiction
A défaut d’accord amiable, tout litige relatif à l’existence, l’interprétation, la conclusion, l’exécution ou la rupture du contrat et de ses annexes sera de la compétence exclusive des tribunaux compétents de Paris.
Article 13 – Langue et loi du contrat
La langue du contrat est la langue française. Le présent contrat est régi par la loi française.
To the attention of the company,
L.ILA.R
205 Rue Saint-Honoré
75001 Paris, France
Email: info@lilar.fr
I/we (*) hereby notify/notifies (*) you of my/our (*) withdrawal from the purchase of the product below:
Ordered on: [Date] / Received on: [Date]
Name of the consumer(s): [Consumer Name(s)]
Address of the consumer(s): [Consumer Address]
[City, Postal Code, Country]
Signature of the consumer(s):
Date: [Date]
(*) Delete as appropriate